These policies and procedures apply to the following Website and the products therein
GMT Futures – www.gmtfutures.com
Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
- 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
- Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be returned to the original credit card. International orders will be refunded to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) Days time limit will not be processed.
- >Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of any product from GMT Futures to your door will not be refunded. Shipping of the product to the GMT Futures Refund Department will not be compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
- We cannot ship to APO/FPO addresses.
- International customers are responsible for all additional fees acquired through customs.
- There is a fee of $27.00 USD for all international shipping.
- International orders cannot ship overnight.
If you have questions or comments regarding GMT Futures products, please email us at infoATGMTFuturesDOTcom.